Respectful On-Premise Conduct
We expect all guests to conduct themselves in a respectful manner while on our property. This includes being courteous to staff and fellow guests, refraining from disruptive behavior, and following any instructions given by our team members. We believe that a positive atmosphere contributes to a memorable experience, and we appreciate your efforts in helping us achieve this goal.
Age Requirements for Gaming Areas
To ensure compliance with local regulations, guests must be at least 21 years of age to access gaming areas within the casino. Valid identification may be required to verify age, and we reserve the right to refuse entry to anyone who cannot provide appropriate proof of age. This policy is in place to promote responsible gaming and ensure a safe environment for all patrons.
Safety Rules
Your safety is our top priority. Please familiarize yourself with our safety rules, which include following emergency exit signs, reporting any suspicious activity to our staff, and adhering to all posted safety guidelines. In the event of an emergency, please remain calm and follow the instructions of our team members. Together, we can ensure a safe and enjoyable experience for everyone.
Property Guidelines
When making a reservation, please ensure that all details are accurate, including the number of guests and any special requests. We ask that you respect the privacy and comfort of other guests by keeping noise levels to a minimum, especially during late hours. Our property is designed for relaxation and enjoyment, and your cooperation in maintaining a peaceful atmosphere is greatly appreciated.
Fair Play Expectations in Gaming Areas
We are committed to providing a fair and enjoyable gaming experience for all guests. Cheating or any form of dishonest behavior will not be tolerated and may result in immediate removal from the gaming area. We encourage all guests to play responsibly and to report any suspicious activity to our staff. Fair play ensures that everyone has a chance to enjoy the games and have fun.
Misuse Consequences
Please be aware that any misuse of our facilities or violation of these guidelines may lead to access limitations or account suspension. We reserve the right to take appropriate action to ensure the safety and enjoyment of all guests. Your understanding and adherence to these policies are crucial in maintaining a welcoming environment for everyone.
Contact Information
If you have any questions or require further clarification regarding these guidelines, please do not hesitate to reach out to us at [email protected]. We are here to assist you and ensure that your experience at Imperial Hotel & Spa is enjoyable and memorable. Thank you for your cooperation and understanding.